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Policies

Peace Officer Clothing Policies

Placing an Order

To place an order, you must first sign up to become a member. After submitting your information, you'll receive an email with instructions on how to verify your law enforcement status. Please check your spam or junk folder if you don’t see the email.

Purchases of apparel or equipment that include a badge, patch, or wording identifying the wearer as law enforcement are restricted. Orders for on-duty apparel for city, county, or state employees require verification.

California Penal Code Section 538d (e)(1-2) states:

(1) Vendors of law enforcement uniforms shall verify that a person purchasing a uniform identifying a law enforcement agency is an employee of the agency identified on the uniform. Verification requires valid photo ID and written proof on official letterhead from the law enforcement agency.

(2) Vendors who fail to verify may be guilty of a misdemeanor and fined up to $1,000.

Staff members who are not law enforcement may request embroidery on garments that do not include law enforcement stars or insignia.

Verification

After account creation, you will receive a “LEO Verification” email. You must follow the instructions and submit a photo of your credentials. You will not receive a reply unless corrections are needed.

Any account with a new email is subject to verification.

Shipping Information

  • Business Days: Monday through Friday (excluding holidays)
  • Ready-Made Items: Ship within 3–7 business days
  • Made-to-Order Items (Polos/Embroidery): Ship within 5–14 business days

We will be closed on the following holidays in 2026:

  • Holiday – Friday, March 13th to Friday 20th, 2026
  • Holiday – Friday, April 17th to Friday, May 1st 2026
  • Memorial Day – Monday, May 25, 2026
  • Independence Day – Friday, July 3, 2026
  • Labor Day – Monday, September 7, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Week – Monday, November 23 to Friday, November 27, 2026
  • Christmas Break – Monday, December 21, 2026 to Tuesday, January 5, 2027

Shipping Rates:
Orders under $149 before tax = $10 Flat Rate Ground Shipping
Orders $150+ before tax = Free Ground Shipping

Return Policy – Ready-Made Items

You may return unused, ready-made items in their original packaging within 30 calendar days of delivery. Items must be in the same condition as received.

Returns, Refunds, and Cancellations

Order Cancellations:
Orders may be canceled within 24 hours if no customization work has started. Orders that involve any work (name embroidery, badge edits, custom artwork) are final once production begins.

No Returns or Refunds:
There are no returns or refunds on personalized, made-to-order, or custom items, including embroidery, vinyl, and screen printing.

If you have a concern with your order, please contact us:
info@peaceofficerclothing.com

Custom Screen Printing and Embroidery Policies

Terms and Conditions

By purchasing from Peace Officer Clothing (“PO Clothing”), you agree to the following policies regarding custom screen printing and embroidery orders:

No Custom Orders in Holiday Months

We do not accept any new custom screen printing or embroidery orders during October, November, or December due to scheduled holiday breaks and increased production volume.

Payment Policy

Accepted Payment Method:
All bulk team orders and custom screen printing or embroidery orders are paid exclusively through Shopify invoices issued by Peace Officer Clothing.

Orders begin only after the invoice is paid in full.

All custom orders are final once payment is received.

Bulk team order pricing and custom order discounts are issued only via a custom invoice and are not available through website checkout.

Bulk Team Orders & Custom Pricing

Bulk team order pricing and custom order discounts are not available through website checkout.

Bulk and custom pricing is based on a quantity scale, with discounts increasing on orders of 12 or more items, and is only available through a custom invoice issued by Peace Officer Clothing.

Website orders:

  • Are fulfilled from existing in-stock inventory
  • May use standard promotional or coupon codes when applicable
  • Do not qualify for bulk team pricing, custom pricing, or retroactive discounts

Bulk team orders:

  • Are quoted and invoiced manually
  • Are produced using newly ordered blank garments specific to the order
  • Are not fulfilled from the website inventory
  • Require invoice payment before any production, ordering, or artwork begins

Orders placed through the website cannot be converted into bulk or custom orders after checkout.

Custom Order Process (Screen Printing & Embroidery)

All custom screen printing and embroidery orders follow the process outlined below:

  1. Order Details Submitted
    The customer provides garment type, quantities, artwork or design concepts, ink or thread colors, and placement details.

  2. Quote Provided
    Pricing is calculated based on blank garment cost, quantity, number of ink or thread colors, placement, and production requirements.

  3. Invoice & Payment
    Once the customer approves the quote, an invoice is issued.
    No work begins until the invoice is paid in full.

  4. Artwork & Mock-Ups
    After payment is received, digital artwork and/or mock-ups are created for customer review. Mock-ups are provided after payment only and are intended for layout and placement approval prior to production.

Design & Approval

After invoice payment is received, customers may receive a true-to-size digital mock-up for review.

Customer approval is required before production begins.

Once production starts, all custom orders are final.

Artwork Fees & Design Work

Custom artwork, design adjustments, or digitizing services may require an additional artwork fee, which will be disclosed during the quoting process.

Artwork fees cover the labor involved in preparing designs for production and are non-refundable once work has begun.

Peace Officer Clothing does not begin:

  • Artwork creation
  • Design revisions
  • Mock-ups
  • Digitizing
  • Ordering blank garments

Until payment has been received in full.

Artwork & Embroidery File Ownership

All artwork created by Peace Officer Clothing—including vector files (e.g., AI, EPS, SVG) and embroidery files (e.g., DST, PES, EXP)— is the intellectual property of Peace Officer Clothing unless otherwise agreed to in writing.

When you pay for artwork or digitizing services, you are purchasing the service of preparing the file for production, not ownership of the file itself. These files are used exclusively for garment production through Peace Officer Clothing unless a separate commercial use license or file transfer agreement is purchased.

We do not release embroidery or vector files to third-party vendors unless a licensing agreement is made in advance. Unauthorized reproduction, modification, or distribution of any artwork or embroidery file is strictly prohibited.

If you are interested in purchasing rights to use a file outside of Peace Officer Clothing, please contact us for licensing options.

Print/Embroidery Quality:
We are not responsible for misprints, thread breaks, or flaws on customer-supplied garments. All artwork must be submitted in high resolution and final format. Changes after approval may delay your turnaround.

Turnaround Time:
Estimated at 14–21 business days from invoice payment and artwork approval. This is an estimate, not a guarantee.

Payment & Shipping:
Full payment is required before any items are shipped. Shipping costs will be calculated during or after production. Tracking will be provided via email once shipped.

No Refunds or Returns:
All custom orders are final once payment is processed. No refunds or returns are accepted.

Rush Order Policy

Need it fast? Rush fees apply:

  • 4–5 Business Days: +25%
  • 2 Business Days: +45%
  • 1 Business Day: +100%

Shipping Process

  • Orders ship to the address provided at checkout only
  • Shipping cost varies by weight and distance
  • Boxes insured up to $100; more insurance available by request
  • Any order over $300 is subject to a signature on delivery

Social Media Use

By placing an order, you agree that PO Clothing may use photos of your finished items for promotional use on our social media platforms. Let us know if you would like to opt out.

Issue Reporting

All concerns must be reported within 24 hours of receiving your order. PO Clothing reserves the right to accept or reject any claim based on review.

Shipping Responsibility

Once your package leaves our warehouse, responsibility transfers to the carrier. If your package is lost or delayed, we will help you open an investigation with the shipping company, but we are not liable for their mishandling.

Have a problem with your order?
Contact us at info@peaceofficerclothing.com

All policies are subject to change without notice.