FAQ & Contact Us

Reach Out and Connect with Us!

We’re here to help! Below are some frequently asked questions to assist you with verification, product availability, order timelines, and more.

General Info

When are you open?
Monday through Friday, 9 am to 5 pm PST. We are closed on Saturdays, Sundays, and all major holidays.

We will be closed on the following holidays in 2025:

Memorial Day – Monday, May 26, 2025
Independence Day – Friday, July 4, 2025
Labor Day – Monday, September 1, 2025
Veterans Day – Tuesday, November 11, 2025
Thanksgiving Week – Monday, November 24 to Friday, November 28, 2025
Christmas Break – Monday, December 22, 2025 to Monday, January 6, 2026

Do you have a storefront?
Currently, we are online only and attend select CDCR events with a pop-up shop. You can follow us on Instagram or subscribe to our email list for event updates.

Can I pick up my order locally?
At this time, we do not offer local pickup. All orders are shipped directly to the address provided at checkout. We operate as an online-only business and do not have a storefront for pickups.

Ordering & Verification

How can I place an order?
To place an order, you must first sign up and verify that you are in law enforcement. Once you register, you will receive an email with instructions. Please check your spam/junk folder if it doesn't arrive.

I submitted my verification but haven’t heard back.
You won’t receive a response unless the photo you submitted needs to be corrected. Be sure to follow the instructions exactly when uploading your credentials.

Shipping & Processing

Where are the emails confirming my order?
All emails are automated and sent to the address you used during checkout. Check your spam folder or search "Peace Officer Clothing" in your inbox.

When will I receive my order?

Ready-made items: Ship within 3 to 7 business days.
Custom or personalized items (like embroidery): Ship within 5 to 14 business days.

Please note that processing times can be slightly longer during event weeks or after holidays.

I need my order sooner. Can you rush it?
Rush service may be possible depending on our current workload. Please reach out before placing your order to see if we can accommodate your deadline.

Embroidery & Custom Orders

Can you embroider on items I provide?
Yes, but only on new, unworn garments. We will do our best, but not all areas of a garment can be hooped for embroidery.

Can you sew on patches for me?
No, we do not offer sewing or alteration services.

What qualifies as a custom screen print order?

Items we don’t stock (e.g., specific brands or styles)
Ink or garment color changes
Style adjustments (t-shirt to hoodie, etc.)
Artwork changes or new design requests
Sizes 4XL–6XL are considered custom and may have different pricing or availability.
Minimum of 12 pieces with the same artwork required. You may mix garment styles (e.g., t-shirts and hoodies).

Please note: We do not accept custom screen printing or embroidery orders in October, November, or December due to increased holiday demand and scheduled breaks.

You don’t offer the badge I need. How can I request it?
We’re always expanding our badge options. Please send a clear description and/or reference photo so we can assess whether we can create it.

Inventory & Product Availability

The item I want is out of stock. Will it come back?
We restock regularly, but some items and sizes sell out quickly. If a product is out of stock, you can sign up for restock notifications on the product page. Customer feedback helps guide future restocks.

Customer Service & Follow-Up

I haven’t received a reply to my message. What should I do?
We aim to respond within 1–3 business days. During busy times (like after events or vacations), replies may be delayed. We appreciate your patience.

Why haven’t you responded to my Instagram DM?
Due to high message volume, our Instagram DMs are automated to help direct you to the right place faster. For order questions, product requests, or custom inquiries, please use our contact form or email us for the fastest response.

Need more details? Visit our Policies Page for information on returns, shipping, and more.

Thank you for supporting a law enforcement-owned small business!