Frequently Asked Questions

Reach Out and Connect with Us!

We're here to help! Below are answers to our most frequently asked questions about ordering, law enforcement verification, shipping, product availability, custom apparel, and more.

Please review the FAQ before contacting us. Many common questions can be answered below or on our Policies Page.

General Information

When are you open for customer service?

Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM Pacific Time.

We are closed on weekends, major holidays, and scheduled business closures.

Remaining Scheduled Closures for 2026:

Veterans Day: Wednesday, November 11, 2026
Thanksgiving Week: Monday, November 23 – Friday, November 27, 2026
Christmas & New Year Closure: Monday, December 21, 2026 – Tuesday, January 5, 2027

Orders are not processed, produced, or shipped during scheduled closures.

Do you have a storefront?

No. Peace Officer Clothing is currently an online-only business.

We occasionally attend select CDCR events with our pop-up shop. Follow us on Instagram or subscribe to our email list for event announcements.

Can I pick up my order locally?

No. We do not offer local pickup.

All orders are shipped directly to the shipping address provided at checkout. We do not have a retail storefront or public pickup location.

Ordering & Law Enforcement Verification

How do I place an order?

To purchase restricted law enforcement apparel, you must first create an account.

After registering, you will receive an email titled "LEO Verification" with instructions for verifying your law enforcement status.

Please check your spam or junk folder if you do not see the email.

Once your account has been verified, you can purchase eligible apparel through our website.

I submitted my verification. Why haven't I received a response?

You will not receive a confirmation email when your verification is approved.

We only contact you if your submitted credentials require corrections or additional information.

Please follow the instructions in your verification email carefully.

Why am I being asked to verify again?

Verification is associated with your account's email address, not your name.

If you create a new account using a different email address, you will need to complete verification again.

We recommend using the same email address for all future orders.

Can non-law enforcement staff order embroidered apparel?

Yes. Staff members who are not sworn law enforcement may request eligible embroidered apparel that does not contain restricted law enforcement badges, stars, or insignia.

Please contact us if you are unsure whether your requested design qualifies.

Shipping & Order Processing

When will my order ship?

Our estimated processing times are:

Ready-Made Items: 3–7 business days
Made-to-Order Items (Polos/Embroidery): 5–14 business days
Custom & Bulk Team Orders: 14–21 business days after invoice payment and artwork approval

Business days are Monday through Friday, excluding weekends, holidays, and scheduled closures.

Processing times are estimates and do not include shipping transit time.

Please refer to your order confirmation email for your estimated fulfillment window.

What are your shipping rates?

Orders under $150 before tax: $10 Flat Rate Ground Shipping
Orders $150 or more before tax: FREE Ground Shipping

Free shipping is calculated automatically at checkout based on each individual order subtotal.

I placed multiple orders. Can you combine them and refund my shipping?

No. Each order is treated as a separate transaction.

Shipping charges and free shipping eligibility are calculated individually at checkout.

We do not combine order totals to qualify for free shipping, issue retroactive shipping discounts, or refund shipping fees on separate orders.

We may combine multiple orders into one shipment at our discretion to streamline fulfillment. However, previously paid shipping charges will not be refunded.

To take advantage of free shipping, please purchase all desired items in a single transaction totaling $150 or more before tax.

Can I add items to an order I already placed?

Orders cannot be modified or combined after checkout.

If you would like additional items, please place a new order. Shipping charges and free shipping eligibility will apply separately to the new purchase.

Where is my order confirmation email?

Order confirmations are sent automatically to the email address provided during checkout.

Please check your spam or junk folder, or search your inbox for "Peace Officer Clothing."

Make sure you enter your email address correctly when placing your order.

How do I track my order?

You will receive an automated shipping confirmation email containing your tracking information once your order has shipped.

If you have not received a tracking email, your order has not yet shipped.

Please allow the estimated processing time listed in your order confirmation before requesting a shipping update.

My package is delayed or missing. What should I do?

Once your package has been transferred to the shipping carrier, delivery is subject to the carrier's transit schedule.

If your package is delayed or missing, please check your tracking information first.

If you believe your package is lost, contact us with your order number and tracking information. We can assist with opening a carrier investigation or insurance claim when applicable.

Can I rush my order?

Rush service may be available depending on our current production schedule.

Please contact us before placing your order to confirm whether we can accommodate your deadline.

For qualifying custom orders, rush production fees may apply:

4–5 Business Days: +25%
2 Business Days: +45%
1 Business Day: +100%

Rush service is not guaranteed and must be approved before payment.

Custom Screen Printing & Embroidery

Are you accepting custom orders?

Custom screen printing and embroidery orders are accepted based on our production availability.

We do not accept new custom orders during October, November, or December due to increased holiday demand and scheduled closures.

Please plan ahead if your team requires apparel for a specific event or deadline.

What qualifies as a custom order?

A custom order includes requests for products or modifications that are not part of our standard website inventory.

Examples include:

Garment brands or styles we do not currently stock
Custom ink, thread, or garment colors
Changing a design from a t-shirt to a hoodie or another garment style
New artwork, logos, or design modifications
Special print or embroidery placements
Sizes 4XL–6XL, which may require special ordering or different pricing

Custom screen printing requires a minimum of 12 pieces with the same artwork.

You may mix qualifying garment styles, such as t-shirts and hoodies, within the same custom screen printing order.

Do you offer bulk team discounts?

Yes! Bulk team pricing is available for qualifying orders of 12 or more items.

Discounts are based on the quantity, garment type, and production requirements.

Bulk team discounts are only available through a custom Shopify invoice.

Orders placed directly through our website do not qualify for bulk team pricing, and discounts cannot be applied retroactively.

Can I purchase items on the website and receive a bulk discount later?

No.

Website orders and bulk team orders are processed separately.

Website orders are fulfilled using existing inventory, while bulk orders are produced using newly ordered blank garments specifically purchased for the team.

Website orders cannot be converted into bulk team orders after checkout.

If you are interested in bulk pricing, please contact us for a quote before purchasing.

Can I see a mock-up before paying?

No. Digital mock-ups are provided after invoice payment only.

Our custom order process is:

Submit your order details.
Receive and approve your quote.
Pay your Shopify invoice in full.
Review your digital artwork or mock-up.
Approve the final design before production.

Mock-ups require design and preparation time and are included as part of the paid custom order process.

Can I make changes to my artwork after approval?

Once you approve your final artwork and production begins, changes are not guaranteed.

Please carefully review all spelling, garment details, colors, sizes, and design placements before approving your mock-up.

Additional revisions may result in fees or production delays.

Can you embroider on garments I provide?

Yes, but only on new, unworn garments.

Please note:

Not all garments or areas can be safely hooped for embroidery.
You are responsible for shipping your garments to us.
Customer-supplied garments are embroidered at the customer's risk.

Please contact us before sending any garments to confirm whether your request can be accommodated.

Can you sew patches onto my clothing?

No. We do not offer patch sewing, garment alterations, or other sewing services.

Can you make custom patches?

Yes! Custom patch orders require a minimum of 12 patches per design.

Pricing depends on the size, shape, backing, materials, and production requirements.

Please contact us with your artwork and desired specifications to request a quote.

You don't offer the badge I need. Can you create it?

We're continually expanding our badge and insignia options.

Please contact us with a clear description and reference image of the badge you need.

We will review your request to determine whether it can be produced.

Custom artwork fees, minimum quantities, and verification requirements may apply.

Can you send me the embroidery or vector files you created?

Artwork preparation and digitizing fees cover the labor required to prepare designs for production.

Payment for these services does not include ownership or release of Peace Officer Clothing's proprietary production files.

Embroidery and vector production files created by Peace Officer Clothing are not provided to customers or third-party vendors unless a separate licensing or file transfer agreement has been established, subject to any pre-existing third-party rights.

Please review our Policies Page for additional information about artwork ownership and licensing.

Inventory & Product Availability

The item I want is out of stock. When will it be available again?

We restock products regularly based on customer demand, garment availability, and production capacity.

Restock dates are not guaranteed.

Some items and sizes may take longer to return, especially when demand is high or blank garments are unavailable from our suppliers.

Restock announcements are shared through our email newsletter and Instagram.

Can you make just one item in a different size or color?

Items that are not part of our standard inventory may require a custom order.

Custom screen printing requires a minimum of 12 pieces with the same artwork due to production setup requirements.

Single-item requests for non-stocked colors, styles, or sizes may not be available.

Can I reserve an out-of-stock item?

We do not guarantee reservations for out-of-stock items.

We recommend subscribing to our email newsletter and following us on Instagram for restock announcements.

Returns, Refunds & Cancellations

Can I return an item?

Unused, ready-made items may be returned within 30 calendar days of delivery, provided they are in their original packaging and in the same condition as received.

Personalized, embroidered, made-to-order, and custom items are final sale and cannot be returned or refunded, except where required by law.

Please refer to our Policies Page for full return requirements.

Can I cancel my order?

Standard orders may be requested for cancellation within 24 hours of purchase, provided fulfillment or customization work has not begun.

Custom and bulk team orders are final once invoice payment is received.

Please contact us as soon as possible if you need to request a cancellation.

What if I received an incorrect or damaged item?

Please contact us within 24 hours of delivery so we can review the issue promptly.

Include your order number, a description of the problem, and clear photographs when applicable.

Customer Service & Contact Information

I haven't received a reply to my email. What should I do?

Peace Officer Clothing is a small, independently operated business. Customer service, production, embroidery, packaging, and order fulfillment are handled by one person.

We aim to respond to inquiries that require assistance within 1–3 business days.

Response times may be longer during high-volume periods, event weeks, holidays, or scheduled closures.

Please review our FAQ and Policies Page before emailing, as many common questions are already answered.

Why haven't you responded to my Instagram DM?

Our Instagram messages are automated to help direct customers to the appropriate contact method.

For order questions, product requests, verification concerns, or custom inquiries, please use our website contact form or email.

Instagram DMs are not our primary customer service channel.

What's the best way to contact you?

For questions not answered in our FAQ or Policies Page, please contact us at:

info@peaceofficerclothing.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Before You Contact Us

To help us provide the best service while keeping orders moving, please check the following before sending an inquiry:

Waiting for an order? Review the estimated processing window in your order confirmation email.
Looking for tracking? Tracking is automatically emailed once your order ships.
Wondering about verification? No confirmation is sent unless corrections are needed.
Looking for a restock? Subscribe to our newsletter for announcements.
Interested in a custom order? Review our minimums, payment requirements, and seasonal closures.
Placed multiple orders? Shipping fees are calculated separately and are non-refundable.

If your question is answered in our FAQ or Policies Page, you may not receive an individual email response.

We appreciate your understanding as we prioritize production, fulfillment, and inquiries requiring direct assistance.

Still Need Help?

Visit our Policies Page for complete information about ordering, verification, shipping, returns, custom apparel, and artwork ownership.

Thank you for supporting Peace Officer Clothing and our law enforcement community!