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Here are some frequently asked questions to assist you with verification, product availability, and shipping.

I sent in my verification but did not hear anything back. Why?

• You will not receive a reply if you respond to the LEO Verification email and send a picture as instructed. Follow-up on verification emails will only happen if the photo submitted needs to be corrected.

Where are the emails confirming my order?

• Most of the emails you will receive are automated. Please check your SPAM folders or search “Peace Officer Clothing” in the email you used to place the order.

When will I get my order?

• We appreciate your enthusiasm to receive your new items, but please remember we’re not Amazon. Our hours are Monday - Friday: 9 am - 5 pm, and Business days are Monday through Friday and do not include holidays. Ready Made Items: ships within 3-7 business days. Personalized Items (POLOS/EMBROIDERY): ships within 5-14 business days.

How can I get my order sooner?

• Suppose you do need an item sooner than our standard shipping time. Please contact us before placing your order to ensure we can accommodate your request. While we sell various products on our site, we also provide custom screen printing and embroidery services. There may be orders in the queue, and we might need more time to rush an order.

What is a Custom Order?

• New Items: If you're looking for a specific item that we don't currently stock, such as a different brand, style, or type of apparel, this would be considered a custom order.

• Color Changes: Whether you want to change the ink color used on a design or select a different color for the item itself, these adjustments fall under custom orders.

• Style Adjustments: If you'd like to modify the style of an existing product—such as switching from a t-shirt to a hoodie or opting for a different fit—this is also a custom request.

• Artwork Modifications: Any changes to the artwork, whether it's altering an existing design, adding new elements, or creating something entirely new, will be treated as a custom order.

• Piece Requirements: you must purchase a minimum of 12 pieces with the same artwork on each piece. You can mix and match clothing styles, such as T-shirts, long sleeves, and hoodies, as long as you order a total of 12 pieces.

We're happy to work with you to create something unique that meets your needs. Please reach out if you have any specific requests or need further information!

You don't offer the badge I need. How do I get that embroidered?

• Our list of badges is ever-growing, but that doesn't mean we have everything. Please describe what you need in detail.

More details on these topics can be found on our Policies Page.

Contact emails will be responded to within 2-3 business days.

Thank you!