Policies

How Can I Place An Order?

To place and order, you need to sign up to become a member. After you submit your login information, you will be email instructions on how to validate your information. Please be sure to check your "Spam" if you don't see the email. After the verification that you are in Law enforcement, you will be able to purchase from this website.

Purchases of apparel or uniform equipment that has a badge, patch, or any wording that would identify an individual as law enforcement is restricted. Purchase of any on duty, city, county, or state employee items must be verified.

California Penal Code Section 538d (e)(1-2) does say that it is illegal for a vendor to sell law enforcement uniforms without first checking that the customer is authorized to purchase the uniforms.

Here is the relevant section:

(e) (1) Vendors of law enforcement uniforms shall verify that a person purchasing a uniform identifying a law enforcement agency is an employee of the agency identified on the uniform. Presentation and examination of a valid identification card with a picture of the person purchasing the uniform and identification, on the letterhead of the law enforcement agency, of the person buying the uniform as an employee of the agency identified on the uniform shall be sufficient verification.
(2) Any uniform vendor who sells a uniform identifying a law enforcement agency, without verifying that the purchaser is an employee of the agency, is guilty of a misdemeanor, punishable by a fine of not more than one thousand dollars ($1,000).

For all other staff members that are not law enforcement, we can embroider anything with out a star.

Verification

You will not receive a reply if you respond to the LEO Verification email and send a picture as instructed. Follow-up on verification emails will only happen if the photo submitted needs to be corrected.

Shipping Information

Hours

Business days are Monday through Friday and do not include holidays.

Ready Made Items: ships within 3-7 business days

Personalized Items(POLOS/EMBROIDERY): ships within 5-14 business days.

Orders under $149 before tax will have a Flat Rate Ground Shipping of $10

Orders over $150 before tax will have Free Ground Shipping

Ready Made Items

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Returns, Refunds and Cancellation Policies:

Cancellation of Orders:

Orders may be cancelled within 24 hours of being placed, if no work has begun.

Orders cannot be cancelled if work has been performed (personalized items include but are not limited to; ).

Please call or email to check on the status of your order.

Returns/Refunds:

There are no returns or refunds for any item which has been personalized just for you, (embroidery, vinyl or screen printing).

Please contact us so we can discuss if there is any problems with your order.

info@peaceofficerclothing.com

Custom Screen Printing Policies

Terms and Conditions

This document outlines the terms and conditions (hereinafter referred to as the "Agreement") governing the business transactions between Peace Officer Clothing (hereinafter referred to as "PO Clothing") and its customers. By engaging in any transaction with PO Clothing, customers acknowledge and agree to adhere to the terms outlined in this Agreement.

Payment Policy:

Accepted Payment Methods: PO Clothing accepts payments through its invoicing system, PayPal, and Square.

Order Processing: Upon receipt of customer order specifications, PO Clothing will create an invoice that must be paid to initiate the printing process. Once the invoice is paid, the sale becomes final, and no refunds will be issued due to the customized nature of the orders.

Digital Mock-ups and Approval: Customers may receive a true-to-size digital mock-up of their design, which may require approval. Upon approval, PO Clothing will proceed with printing.

Print Quality and Imperfections: PO Clothing is not responsible for any misprints, blemishes, or imperfections on garments or items provided by the customer for printing. Artwork and files must be submitted in print-ready and desired sizes. Changes to artwork after order receipt may lead to extended turnaround times.

Turnaround Time: The estimated turnaround time for most orders is between 14-21 business days from invoice payment and artwork approval. This is an estimated timeframe and not a guarantee.

Payment and Release: Full payment must be received before any part of the order is released. Shipping costs will be calculated and added to the order before or after completion. Once the order is ready for shipping, tracking information will be emailed to the customer.

Refunds and Returns: No refunds or returns are accepted once an order is placed and payment is processed.

Rush Order Policy:

Regular production is 11-14 days from paid proposal and approved artwork. Rush charges apply as follows:

- 4-5 Business Days: 25% Rush Charge

- 2 Business Days: 45% Rush Charge

- 1 Business Day: 100% Rush Charge

Shipping Process Policy:

Delivery and Shipping: Shipping information will be emailed to the customer after the job is completed and boxed. All orders must ship to the confirmed address provided at checkout. Shipping addresses cannot be changed after the order is placed.

Variable Shipping Costs: Shipping costs may change based on the weight of the order. Boxes are insured up to $50, and additional insurance is available at an extra charge.

Social Media Policy:

Customers agree to allow PO Clothing to use pictures of their products for promotional purposes on various social media platforms.

Refund Policy:

Order Stand: Once an order is placed and payment is processed, the order is final. No refunds will be issued.

Issue Reporting: Any issues with the order must be reported within 24 hours of order receipt. PO Clothing has the authority to accept or deny reported issues.

Shipping Policy:

PO Clothing is not responsible for misplaced orders by the shipping company. In the event of shipping issues, PO Clothing will investigate and maintain communication with the customer. Responsibility for the package shifts upon leaving the warehouse.

Please contact us so we can discuss if there are any problems with your order.