Policies
Peace Officer Clothing Policies
Placing an Order
To place an order, you must first sign up to become a member. After submitting your information, you'll receive an email with instructions on how to verify your law enforcement status. Please check your spam or junk folder if you don’t see the email.
Purchases of apparel or equipment that include a badge, patch, or wording identifying the wearer as law enforcement are restricted. Orders for on-duty apparel for city, county, or state employees require verification.
California Penal Code Section 538d (e)(1-2) states:
(1) Vendors of law enforcement uniforms shall verify that a person purchasing a uniform identifying a law enforcement agency is an employee of the agency identified on the uniform. Verification requires valid photo ID and written proof on official letterhead from the law enforcement agency.
(2) Vendors who fail to verify may be guilty of a misdemeanor and fined up to $1,000.
Staff members who are not law enforcement may request embroidery on garments that do not include law enforcement stars or insignia.
Verification
After account creation, you will receive a “LEO Verification” email. You must follow the instructions and submit a photo of your credentials. You will not receive a reply unless corrections are needed.
Shipping Information
- Business Days: Monday through Friday (excluding holidays)
- Ready-Made Items: Ship within 3–7 business days
- Personalized Items (Polos/Embroidery): Ship within 5–14 business days
We will be closed on the following holidays in 2025:
- Memorial Day – Monday, May 26, 2025
- Independence Day – Friday, July 4, 2025
- Labor Day – Monday, September 1, 2025
- Veterans Day – Tuesday, November 11, 2025
- Thanksgiving Week – Monday, November 24 to Friday, November 28, 2025
- Christmas Break – Monday, December 22, 2025 to Monday, January 6, 2026
Shipping Rates:
Orders under $149 before tax = $10 Flat Rate Ground Shipping
Orders $150+ before tax = Free Ground Shipping
Return Policy – Ready-Made Items
You may return unused, ready-made items in their original packaging within 30 calendar days of delivery. Items must be in the same condition as received.
Returns, Refunds, and Cancellation
Order Cancellations:
Orders may be canceled within 24 hours if no customization work has started. Orders that involve any work (name embroidery, badge edits, custom artwork) are final once production begins.
No Returns or Refunds:
There are no returns or refunds on personalized or custom items, including embroidery, vinyl, and screen printing.
If you have a concern with your order, please contact us:
info@peaceofficerclothing.com
Custom Screen Printing and Embroidery Policies
Terms and Conditions
By purchasing from Peace Officer Clothing ("PO Clothing"), you agree to the following policies regarding custom screen printing and embroidery orders:
No Custom Orders in Holiday Months:
We do not accept any new custom screen printing or embroidery orders during October, November, or December due to scheduled holiday breaks and increased production volume.
Payment Policy:
- Accepted: Invoicing system, PayPal, and Square
- Orders begin only after invoice is paid
- All custom orders are final once payment is received
Design & Approval:
- Customers may receive a true-to-size digital mock-up
- Customer approval is required before production
Artwork & Embroidery File Ownership
All artwork created by Peace Officer Clothing—including vector files (e.g., AI, EPS, SVG) and embroidery files (e.g., DST, PES, EXP)—is the intellectual property of Peace Officer Clothing unless otherwise agreed to in writing.
When you pay for artwork or digitizing services, you are purchasing the service of preparing the file for production, not ownership of the file itself. These files are used exclusively for garment production through Peace Officer Clothing unless a separate commercial use license or file transfer agreement is purchased.
We do not release embroidery or vector files to third-party vendors unless a licensing agreement is made in advance. Unauthorized reproduction, modification, or distribution of any artwork or embroidery file is strictly prohibited.
If you are interested in purchasing rights to use a file outside of Peace Officer Clothing, please contact us for licensing options.
Print/Embroidery Quality:
We are not responsible for misprints, thread breaks, or flaws on customer-supplied garments. All artwork must be submitted in high resolution and final format. Changes after approval may delay your turnaround.
Turnaround Time:
Estimated at 14–21 business days from invoice payment and artwork approval. This is an estimate, not a guarantee.
Payment & Shipping:
Full payment is required before any items are shipped. Shipping costs will be calculated during or after production. Tracking will be provided via email once shipped.
No Refunds or Returns:
All custom orders are final once payment is processed. No refunds or returns are accepted.
Rush Order Policy
Need it fast? Rush fees apply:
- 4–5 Business Days: +25%
- 2 Business Days: +45%
- 1 Business Day: +100%
Shipping Process
- Orders ship to the address provided at checkout only
- Shipping cost varies by weight and distance
- Boxes insured up to $100; more insurance available by request
Social Media Use
By placing an order, you agree that PO Clothing may use photos of your finished items for promotional use on our social media platforms. Let us know if you would like to opt out.
Issue Reporting
All concerns must be reported within 24 hours of receiving your order. PO Clothing reserves the right to accept or reject any claim based on review.
Shipping Responsibility
Once your package leaves our warehouse, responsibility transfers to the carrier. If your package is lost or delayed, we will help you open an investigation with the shipping company, but are not liable for their mishandling.
Have a problem with your order?
Contact us at info@peaceofficerclothing.com
All policies are subject to change without notice.